The iEDI support department consists of specialists who work with both Danish and foreign partners.

Our support team work with different platforms:

  • Telephones
  • Chat
  • Helpdesk
  • Online
  • Emails

They have a wide range of tasks. Working on multiple tasks at once are a huge part of their everyday life.
The pace is quick. We had our developers working in this department, so they could get an insight on the problems and solutions our customers have. Let's just say they returned to their own department quickly.

When you sit in our support team, you are trained in
- Job queues and the available formats
- Traces across networks

Cases on our helpdesk - that have a large number of questions - require them to be able to adjust depending on which customer is asking the questions and how their setup and ERP system is.

If you have any questions, you are more than welcome to contact us. Just fill in the form below and we will get back to you.


At the frontline of our daily operation, we find Ida, our 1st level support specialist. Whenever a customer faces an immediate issue, they can contact Ida to handle it for them, either by booking a specialist to do the job or solving the problem herself immediately. Each specialist addresses a specific task at a high level and Ida's specific task is addressing your problem.


Martin is a multitask engine always answering phone and helpdesk support. Martin works upon many simultaneous tasks and keeps you informed if the task should require another type of specialist. In that case Martin will make sure your task is booked to the right person.

You can contact us right here:

Contact Us

Do not hesitate to contact the iEDI team if you have questions.

Bybjergvej 14
DK-3060 Espergærde, Denmark
P: +45 4917 5243

iEDI - more than 20 years of EDI experience.

GDPR compliant EU datacenters covers Denmark, Norway, Sweden, Finland, Iceland, Germany, Poland, Italy, France and Spain.

HOFF - Tower Ten
Strawinskylaan 257
1077 XX Amsterdam, Netherlands
P: +31 (0)20 747 1100

iEDI - Benelux covers Netherlands, Belgium & Luxembourg.

Uses powerful EU datacenters placed in the Netherlands & Germany for optimal performance.

875 North Michigan Avenue, suite 3950
Chicago IL 60611, USA
P: +1 (312) 239-6321

iEDI inc covers US and canadian customers.

For strict localized PaaS, iEDI uses datacenters in US East, US West and Montreal Canada.

© 2024 iEDI
VAT reg. DK26164672, Phone +45 4917 5243, Contact us, Web: