Our support team work with different platforms:
They have a wide range of tasks. Working on multiple tasks at once are a huge part of their
everyday life.
The pace is quick. We had our developers working in this department, so they could get an
insight on the problems and solutions our customers have. Let's just say they returned to their
own department quickly.
When you sit in our support team, you are trained in
- Job queues and the available formats
- Traces across networks
Cases on our helpdesk - that have a large number of questions - require them to be able to adjust depending on which customer is asking the questions and how their setup and ERP system is.
If you have any questions, you are more than welcome to contact us. Just fill in the form below and we will get back to you.
Martin is a multitask engine always answering phone and helpdesk support. Martin works upon many simultaneous tasks and keeps you informed if the task should require another type of specialist. In that case Martin will make sure your task is booked to the right person.
At the frontline of our daily operation, we find Ida, our 1st level support specialist. Whenever a customer faces an immediate issue, they can contact Ida to handle it for them, either by booking a specialist to do the job or solving the problem herself immediately. Each specialist addresses a specific task at a high level and Ida's specific task is addressing your problem.
Here on the frontline of iEDI, people are exposed to many dilerent tasks, which requires a broad range of knowledge. Magnus not only ensures that tasks are passed on to those whom they concern, but also that customers with impromptu questions receive equally impromptu answers. With his critical reasoning and adaptable approach, he has quickly become a valuable part of our support team.
Do not hesitate to contact the iEDI team if you have questions.