The iEDI support department consists of specialists who work with both Danish and foreign partners.

Our support team work with different platforms:

  • Telephones
  • Chat
  • Helpdesk
  • Online
  • Emails

They have a wide range of tasks. Working on multiple tasks at once are a huge part of their everyday life.
The pace is quick. We had our developers working in this department, so they could get an insight on the problems and solutions our customers have. Let's just say they returned to their own department quickly.

When you sit in our support team, you are trained in
- Job queues and the available formats
- Traces across networks

Cases on our helpdesk - that have a large number of questions - require them to be able to adjust depending on which customer is asking the questions and how their setup and ERP system is.

If you have any questions, you are more than welcome to contact us. Just fill in the form below and we will get back to you.

Rasmus L.

Our newest member of the team is quick to act when anything appears on our helpdesk. Rasmus is agile and effective at closing cases and forwarding messages to other specialists. He’s also a natural at multi-tasking, making him great on the phone.


At the frontline of our daily operation, we find Ida, our 1st level support specialist. Whenever a customer faces an immediate issue, they can contact Ida to handle it for them, either by booking a specialist to do the job or solving the problem himself immediately. Each specialist addresses a specific task at a high level and Ida's specific task is addressing your problem.

You can contact us right here:

Contact Us

Do not hesitate to contact the iEDI team if you have questions.

Bybjergvej 14
DK-3060 Espergærde, Denmark
P: +45 4917 5243

iEDI - more than 20 years of EDI experience.
The network stretches around the globe with datacenters in Denmark, Norway, Sweden, Germany, Netherlands, Singapore, UK, US East and Canada.

© 2023 iEDI
VAT reg. DK26164672, Phone +45 4917 5243, Contact us, Web: