The iEDI support department consists of specialists who work with both Danish and foreign partners.

Our support team work with different platforms:

• Telephones
• Chat
• Helpdesk
• Online
• Emails

They have a wide range of tasks. Working on multiple tasks at once are a huge part of their everyday life.
The pace is quick. We had our developers working in this department, so they could get an insight on the problems and solutions our customers have. Let's just say they returned to their own department quickly.

When you sit in our support team, you are trained in
- Job queues and the available formats
- Traces across networks

Cases on our helpdesk - that have a large number of questions - require them to be able to adjust depending on which customer is asking the questions and how their setup and ERP system is.

If you have any questions, you are more than welcome to contact us. Just fill in the form below and we will get back to you.