Location

On-site in our new HQ in beautiful surroundings in Hellerup.

About the role

This is a full-time position that specialises in Technical Support for clients using iEDI services. You'll manage and resolve technical support issues, assist customers on a ticket basis, and provide great service.

The role also involves analysing and addressing technical challenges, converting PDFs into suitable EDI formats, and collaborating with teams to enhance the customer experience. 

What we're looking for

• Basic understanding of EDI and DOCTYPES
• Curious and eager to learn
• Comfortable communicating with customers
• Structured approach to problem solving
• Able to work with colleagues and being inquisitive when you need help
• Fluent in Danish and English

What you'll be doing

• Troubleshooting technical issues
• Navigating multiple systems (our backlog, Help Desk, and so on) in supporting our customers
• Working with PDF2EDI and electronic document conversion
• Collaborating with colleagues
• Improving customer experience

What we offer

• Entrepreneurial environment in which your ideas are heard and your solutions are welcome
• A good onboarding process to our PDF2EDI workflow
• Small and collaborative team
• Professional development
• Stable and growing company with a team-based structure
• Social gatherings a few times a year where international colleagues are invited