How JUMBO Stillads went from complex EDI setup to “set and forget” simplicity

Problem

When JUMBO Stillads decided to implement a new ERP system, the company also saw an opportunity to rethink its EDI setup. Their previous solution technically worked, but the experience around it had become increasingly frustrating.

Support response times had become a major issue. According to JUMBO Stillads, waiting up to three weeks for answers when something broke, created unnecessary uncertainty in daily operations. Even though EDI wasn't constantly causing operational disruptions, the setup felt overly complex and difficult to manage whenever issues occurred.

The company also experienced challenges around flexibility and costs, especially when customers required different document formats or specific EDI configurations. In addition, the existing setup relied on multiple senders and systems, making the overall flow harder to maintain and oversee internally.

JUMBO Stillads wanted a more centralised and manageable solution, preferably with a partner that was easier to reach and understood both their business and their customers.

Solution

Having already worked with iEDI on parts of their document flow, JUMBO Stillads knew the team and had previous positive experiences solving EDI-related issues. That familiarity played an important role in their decision.

With iEDI, the company implemented a Business Central plugin that consolidated their EDI setup into one integrated solution. The implementation process was straightforward from the their perspective:

“Just install the plugin and set a few checkboxes on the profiles of our customers.”

Mikkel Sune Jørgensen, JUMBO Stillads A/S

Although there were some compatibility issues initially, iEDI quickly resolved them through a small update, allowing the setup to become fully integrated with their existing processes.

Today, JUMBO Stillads uses iEDI to handle document exchange with many of their largest customers. The entire document flow is automated, while the EDI management itself has become simpler and more centralised.

A key factor for JUMBO Stillads was also accessibility and support. Unlike their previous experience, they now have direct access to people who understand both the technical setup and the customers involved.

“You can actually call them, which is a very rare quality. And they fix things, quickly.”

Mikkel Sune Jørgensen, JUMBO Stillads A/S

Result

For JUMBO Stillads, the biggest value hasn't necessarily been dramatic, operational change - it's been stability, simplicity, and peace of mind.

The company no longer needs to maintain or restart older EDI clients, and onboarding new EDI customers has become both easier and more cost-efficient. Instead of managing multiple senders and disconnected processes, everything is now consolidated into a single solution within Business Central.

Most importantly, the solution simply works.

“Set and forget. It just works.”

Mikkel Sune Jørgensen, JUMBO Stillads A/S

The collaboration with iEDI has also given JUMBO Stillads confidence that issues can be resolved quickly whenever needed. iEDI handles communication, troubleshooting, and document tracing efficiently, helping the company avoid unnecessary complexity internally.

When asked what advice they would give other companies considering a new EDI partner, the response was direct:

“Forget about anyone else. iEDI knows their stuff, and you can actually call them.”

Mikkel Sune Jørgensen, JUMBO Stillads A/S

Key outcomes

• Centralised EDI setup inside Business Central
• Easier and cheaper onboarding of new EDI customers
• Simplified management of document flows
• Reduced dependency on legacy EDI clients
• Direct access to knowledgeable support
• Reliable “set and forget” day-to-day operation

You can read more about JUMBO Stillads here.